What is the Transaction Fee?

This is our best estimation of what the 3rd party card processing and fees will be for your country. Paying this fee is optional and it can be removed before you check out. Please note that if you do remove the transaction fee, this will instead be deducted from your total donation, reducing the amount that the charity receives.

What is the MyFridays Tip?

The tip is an optional payment which goes directly to the ongoing running and development of the MyFridays platform. This can be decreased, increased or removed completely at your discretion. Please note that the tip is taken with your first night's payment, in full and not spread across the ten nights like your donation.

Can I choose my own start date for my donations?

When you set up your donation with us, your donation schedule will automatically begin from the first Friday after the setup is complete. Unfortunately, we do not currently offer the option to choose a specific start date for your donations.

What time do you process the weekly donations?

We process each donation shortly before Maghreb in your local time, every Friday.

What happens if my donation is rejected?

We'll promptly notify you via email if your payment is rejected. You can easily retry the payment by logging into your Donor Dashboard.

How can I contact you?

We are a small team and, at the moment, we are only available via email. Please reach out to us at contact@myfridays.com and we will respond as soon as possible. We are continuously working on improving our communication channels and will be adding more contact options in the future

Here's how it works:

Your donations for MyFridays will automatically begin from the first Friday after the setup is complete and will continue seamlessly until you choose to opt out.

Charity Allocation:

Your contributions will support the Multi-Charity, a carefully curated selection of charities that exemplify unparalleled clarity, transparency, accountability, and impact. Rest assured, these charities are already trusted partners of MyFridays.

Donor Control:

Gain full access to your donation history and preferences through your donor dashboard. You'll have the flexibility to review and manage your donations as needed, including the option to opt out at any time.

This innovative feature is designed to provide you with greater flexibility and convenience throughout the year, ensuring that your generosity knows no bounds. By participating in the MyFridays, you'll not only maximise your donations but also reap the abundant blessings of consistent giving on this sacred day.

How do I know my money is going to the charity?

MyTenNights which is another name we trade under is registered under the Fundraising Regulator. We are wholly transparent and welcome donors to query with charities if their donation was ultimately received in full. We also issue an Annual Report each year. If you would like us to connect you directly with our contact at your chosen charity, we are happy to do so. Please contact our Donor Care team at contact@myfridays.com, who will be able to assist you.

My bank statement says that donations are not coming out on the right days. What is happening?

Please note, for non-digital banks, it may take some time/days for the transaction to appear on your bank statement. Some banks show transactions instantly while others may take up to 5 working days to appear. Even though donations are processed nightly, it may be that your bank waits 5 days to populate them, and may even show all on the same day, despite the transaction happening on different days. E.g. you may pay for a coffee on a Tuesday, but the bank only shows it on your statement as a payment on Friday. Rest assured however – we take your money at the correct time each week!

Where does my donation go if I select ‘Spread Donations Across Charities with One Click’?

By selecting this option, we hope to raise the bar for all charities across the board by redistributing donations to verified charities on our platform that have continuously displayed the highest level of clarity, transparency, accountability, and impact. You will receive feedback on how the funds have been allocated in our annual report.

I want to do a second donation on behalf of someone else (e.g. for my mum)

Certainly! Simply make the intention for the individual you wish to donate for and initiate the donation process once more.

Can I donate if I live outside of the countries listed?

Of course! Please note that the transaction will be calculated in the native currency of the charity. So, for UK charities, all donations will be in GBP, for US charities they will be in USD, and so forth.

What payment options do you offer?

We currently only accept card payments, Google Pay or Apple Pay. However, we are always working to improve our donor’s experience on the platform and hope to add more options in the future.

Why is my donation payment in a different currency to my location?

All payments are processed in the native currency of the charity. For UK charities, donations will be in GBP, for US charities, they will be in USD, and so forth. This structure is built on a transparent process where the Donor Advised Fund (DAF) manages all funds before onwards gifting your donations to the chosen charity.

POST DONATION

How can I track if my donations have been processed?

You have access to your own user dashboard! Just head to the homepage and click on the My Profile link. Enter your email address. You'll then receive an email containing your single-use passcode. Once you've entered the code, you'll be able to view your scheduled payments, track those that have been processed, identify any failed transactions, and even pinpoint the exact time after sunset when your payments were taken.

I want to edit my account

Log into your Donor Dashboard and any options that can be edited will be available. Where you cannot edit a field, please reach out to our Donor Care Team at contact@myfridays.com and they will be happy to assist you with your request.

I want to deactivate my donation

Log into your Donor Dashboard where you will be able to deactivate your schedule.

I want to reactivate my donation

Log into your Donor Dashboard where you will be able to reactivate your schedule.

I want to cancel my donation

Log into your Donor Dashboard where you will be able to cancel your schedule.

I want to refund my donation

Please reach out to our Donor Care Team at contact@myfridays.com and they will be happy to assist you with your request.

I didn’t receive a confirmation email or weekly donation receipt

Sometimes, these emails can be found in your junk / spam mail. Please check these. If there is still no confirmation email, please reach out to our Donor Care Team at contact@myfridays.com and they will be happy to assist you with your request.

What is my password?

MyFridays does not require you to set your own password. Instead, a one time password for your account is issued each time you want to log in. Click My Profile on the home page and enter the email address you used to register last year. A passcode will be sent to you. Please note the password can only be used once and does expire if not used within 15 minutes.

GIFTAID AND TAX_DEDUCTIBILITY

Do donations to my charity of choice qualify for GiftAid in the UK?

Yes. Donations to MyFridays qualify for GiftAid in the UK. Voluntary contributions to MyFridays (clearly marked as separate from your charity donation) do not qualify for GiftAid as we are a limited company.

Are donations to my charity of choice tax-deductible in the USA, Canada and Australia?

Yes. Donations to our charity partners are tax-deductible in the USA, Canada and Australia.

Voluntary contributions to MyFridays (clearly marked as separate from your charity donation) do not qualify for tax-deductions as we are a limited company.

Will I receive a Tax Receipt?

Yes. You should receive a tax receipt before the end of the tax year and you should not need to take any further action. Please note that the receipt is issued by our DAF partner, relevant to your country as your donation was essentially received by them and onward gifted to your chosen charity.

SECURITY

Is my payment secure?

Yes. We take security seriously and meet the security standards of the EU PSD2 directives. All our payments are processed through our payment provider, Stripe. We do not store any card details on our database.

Is my data safe?

Yes. We take your data seriously. Please see our privacy policy. We do not share your data with any third party without your permission unless it is required to access the service. We will only contact you or pass on your contact details to your charity of choice if you explicitly ask us to.

Can I remain anonymous?

All donations are anonymous to the public. You need to provide your name to validate your payment card, opt-in to marketing, and to request GiftAid or a tax receipt. Charities will only receive your full name if you opt-in to share your details.

Will you pass on my data to charities?

Only if you tell us to (tick the opt-in box). We’ll never pass on your data without your consent. There is an exception for a handful of charities that pass our enhanced vetting. These are charities who, for legitimate reasons, need a record of all individuals who have donated to their charity. These charities must pass our due diligence and sign our data sharing agreement, which means they can never contact you, or do anything with this data, other than the admin activities stipulated in our sharing agreement.

Will you sell or trade my data?

Never. We are fully GDPR compliant. We’ll never do anything to annoy you. Please see our Privacy Policy here.

Will my data be sold, traded, or mishandled in any way?

Rest assured, we are fully GDPR compliant and committed to respecting your privacy. We prioritise your peace of mind and promise not to engage in any practices that might cause annoyance. For further details, feel free to review our Privacy Policy here.

How does MyFridays sustain itself?

We sustain ourselves through voluntary tips from our users, without taking a cut of public donations or pricing services as a percentage of funds raised. When you donate, rest assured that 100% of your contribution reaches the intended charity, minus any fees imposed by third parties beyond our control, such as card processing fees.

In our commitment to transparency, we want you to know that we never handle your donation directly. Instead, it flows securely from your bank account to an independent third-party donation escrow known as a Donor Advised Fund (DAF). These DAFs act as a safeguard, ensuring responsible handling of your funds by an independent entity and delivering them to your chosen charity. Our role is simply to provide the software that empowers charities, while maintaining a clear separation from the financial flow of your donation.

For complete transparency, we encourage all donors, charities, and corporate partners to communicate directly with our designated DAF partners for any additional inquiries or clarifications.

The details for our DAF partners are:

• United Kingdom:

  Mercy Mission UK, registered charitable organization number 1122922

• Canada:

  Myriad Canada, registered charitable organization number 76978 4893 RR0001

• United States of America:

  Myriad USA, registered charitable organization number 58-2277856

• Australia:

  Myriad Australia, registered charitable organization number ABN 20 640 318 636

MORE INFORMATION

Are you independent?

Yes, we are independent, and MyFridays is registered under the Fundraising Regulator, ensuring our commitment to ethical fundraising practices.

Who runs MyFridays?

MyFridays is run by Shamaazi Ltd. We are a group of tech entrepreneurs from the UK that have decided to apply the power of technology to giving. The result is MyFridays. We believe we can transform the world into a better place much faster by applying technology to the charitable sector.

How long has MyFridays been around?

Since 2016, we have been dedicated to our mission of making a positive impact. Over the years, we have raised approximately $80 million for 250 charities worldwide, thanks to the generous contributions of over 200,000 donors like you. In Ramadan 2024, we introduced MyFridays to empower you to make a difference every Friday, enabling us to support even more charities and causes around the globe.

How can I support MyFridays?

At the end of the donation process, you have the option to include a voluntary contribution. Thank you for considering this additional support!

How can I volunteer or work at MyFridays?

Any opportunities will be advertised on our Careers Page  https://shamaazi.com/careers

Where can I follow you on social media?

• Facebook

• Instagram

• Twitter

How can I become a charity partner next year?

For charity inquiries, please feel free to reach out to our dedicated Charity Support team at contact@myfridays.com

How do I access donor support?

You can contact our Donor Care Team in the following ways: By Email contact@myfridays.com